Shipping policy

How Tesmer Slats ships · as of October 30, 2026

1 · Where Ridgeline travels

Right now you'll be able to check out with an address in Australia, the United States, New Zealand or Canada. We're not set up for other countries yet.

2 · What you'll pay

Standard shipping is free on every order, whatever it adds up to. If the date matters, you can switch to Express at checkout for USD 15.00 (converted to your local currency at checkout); we'll pack those orders before the rest. You'll see both prices before you pay.

3 · When we pack it

Your order leaves our hands 1–3 business days after the payment is confirmed. Saturday, Sunday and public-holiday orders wait for the following business day before that count begins.

4 · How long the trip takes

After pickup, carriers usually need somewhere between 7 and 15 business days. We can't promise an exact date, because weather, carrier delays and the busiest weeks of the year can all slow things down.

5 · Customs at the other end

Your country may add import duty or tax when the box crosses the border. If our checkout didn't already include it, you (or whoever receives the order) will be asked to pay it.

6 · Following along

You'll get an email with tracking on the day we ship. Bigger orders sometimes travel as two or three boxes, and each one comes with its own number.

7 · When something goes wrong

If a box shows up damaged, snap photos of the item and the packaging and send them to contact@tesmerslats.store within 7 days of delivery; we'll ship a replacement at no charge. If your tracking hasn't moved in 10 business days, let us know and we'll take it up with the carrier, then reship or refund you.

8 · Fixing an address

Please look over your address before you pay. Spotted a mistake afterwards? Email us quickly; we can still change it until the order ships.

Questions about a shipment go to contact@tesmerslats.store.